Cercuits, a specialist in ceramic-based prototype PCBs, receives frequent technical inquiries from customers seeking advice on feasibility, prototyping options, and occasionally cost estimates. These emails often require highly technical responses, which are currently handled manually by experts.
The goal of this project is to build a prototype of an AI-powered assistant that acts as a technical sales engineer. The system will allow incoming customer emails to a dedicated AI inbox. In return, they will receive a draft reply generated by the AI, based on historical data, internal documentation, and relevant scientific literature. Expert corrections will be stored and used to continuously improve the system’s performance over time.
Key considerations include ensuring data privacy and IP protection, maintaining traceability and interpretability of AI-generated responses, and enabling the system to handle multimodal inputs such as technical drawings alongside text.
AI
Python
MLOps
vLLM
Docker
Local Github